1000 Bulbs FAQ – Zendesk

1. Shipping & Delivery

Q: How long will it take to receive my order? A: Most in-stock items ship within 24–48 hours. Shipping times vary based on your location and the shipping method selected at checkout. Standard ground shipping typically takes 3–7 business days.

Q: Do you offer expedited shipping? A: Yes, we offer Overnight, 2-Day, and 3-Day shipping options for most products. Please note that expedited shipping refers to the transit time once the package leaves our warehouse, not the processing time.

Q: How can I track my order? A: Once your order ships, a tracking number will be emailed to the address provided. You can also log in to your account on our website and view "Order History" to find real-time tracking updates.

2. Returns & Replacements

Q: What is your return policy? A: Most items can be returned within 30 days of receipt, provided they are in new, uninstalled condition and in their original packaging. Some items, such as custom orders or large-volume commercial shipments, may be subject to a restocking fee.

Q: My order arrived damaged or broken. What should I do? A: Because light bulbs are fragile, we take great care in packaging. If your items arrive damaged, please contact our support team within 7 business days of delivery. We will arrange for a replacement or a credit for the damaged items.

Q: Do I have to pay for return shipping? A: Customers are generally responsible for return shipping costs unless the return is a result of our error (e.g., you received the wrong item) or the product is defective.

3. Ordering & Account Management

Q: Can I change or cancel my order? A: We process orders quickly to ensure fast delivery. If you need to change or cancel, please call our customer service line immediately. Once an order has reached the "Shipping" status, it can no longer be modified or canceled.

Q: Do you offer bulk or contractor discounts? A: Yes! 1000Bulbs specializes in volume pricing. For large projects or recurring contractor needs, please contact our sales department for a custom quote.

Q: Do you charge sales tax? A: Sales tax is charged based on the shipping destination. If you are a tax-exempt organization, please provide your tax-exempt certificate to our customer service team before placing your order.

4. Technical Support & Product Info

Q: How do I know which bulb I need? A: We offer several resources, including a "Bulb Finder" tool and a detailed blog. If you are unsure, look for the code printed on the base of your current bulb (e.g., A19, PAR38, E26) or contact our lighting experts for assistance.

Q: Are your LED bulbs dimmable? A: Not all LEDs are dimmable. Please check the "Specifications" section on the product page. Using a non-dimmable LED on a dimmer switch can cause flickering or damage the bulb.

5. Contact Information

Phone: 1-800-624-4488
Hours of Operation: * Monday – Friday: 7:00 AM – 6:00 PM (CST)
Live Chat: Available on the website during standard business hours.
Mailing Address: 2140 Justin Rd, Rockwall, TX 75087

Disclaimer: This FAQ is based on general 1000Bulbs.com policies and is intended for informational purposes. For the most up-to-date terms, please visit their official website.

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