PMML - Deal Processing Requirements – Zendesk

This article provides a checklist for reviewing Purchase/Sale Contracts in the PMML service line, focusing on verifying critical data like parties' names, property description, purchase price, signatures, and earnest money. It emphasizes checking contingency deadlines, including financing, inspection, appraisal, closing, and possession dates. Additionally, required disclosures, fixtures, personal property, and title policy responsibilities must be confirmed to ensure compliance and reduce administrative risk.

All new contracts must pass this compliance and data check before being processed.

Section 1: Critical Contract Data Check

Verify the following 5 core items are present and accurate. This data must match the corresponding record in the Custom CRM (using the Transaction ID).

Item	Requirement / Compliance Check	Failure Action
1. Parties Identified	Full legal names of Buyer(s) and Seller(s) must be present and match the names on file.	Route to Compliance Team - Names/ID Queue.
2. Property Description	Must include both the street address AND the full, verifiable Legal Description (Lot, Block, Subdivision, etc.).	Route to Transaction Coordinator - Data Entry Queue.
3. Purchase Price	The final agreed-upon sale price must be clearly stated in both numeric and written format.	Route to Accounting - Price Discrepancy Queue.
4. Signatures	All required parties (Buyer, Seller, Agent) must have fully executed the document. Check for missing initials on amendments.	Route to Agent Notification - Missing Signature Queue.
5. Earnest Money (EMD)	EMD amount, who holds the funds (Escrow/Title Company), and the deposit deadline must be clear.	Route to Compliance Team - EMD Policy Queue.

Section 2: Contingency Review (Deadlines)

Ensure all deadlines are clearly stipulated. The Transaction Coordinator must immediately add these dates to the system calendar using the /calendar command upon approval.

Financing Contingency: Is there a deadline for the buyer to secure financing approval?
Inspection Contingency: What is the deadline for the buyer's home inspection?
Appraisal Contingency: What is the deadline for the property appraisal to meet or exceed the purchase price?
Closing Date: The final date the transaction is set to be completed. Must be clearly stated.
Possession Date: If different from the Closing Date, this must also be explicitly stated.

❗ POLICY NOTE: If any of the above deadlines are missing, vague, or have passed before contract submission, immediately tag the ticket with URGENT-LEGAL-REVIEW and notify the Team Lead.

Section 3: Disclosures and Additional Items

These non-monetary items are often overlooked but critical for compliance and a smooth closing.

Required Disclosures: Verify all state/local mandated disclosures (e.g., Lead-Based Paint, HOA documents, Flood Zone status) are attached or referenced.
Fixtures & Personal Property: Review the clause detailing which items are INCLUDED (e.g., refrigerator, washer) and which are EXCLUDED (e.g., seller's antique chandelier).
Title Policy: Confirm which party is responsible for paying for the Title Insurance Policy.

This framework ensures every contract is reviewed systematically for compliance, data accuracy, and critical deadlines, significantly reducing administrative risk.

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