Data Discrepancies: How to Resolve

The article outlines steps to resolve sales discrepancies between POS and Rosnet systems: verify POS end-of-day sales totals, check for common issues like time zone mismatches or manual adjustments, and if unresolved, submit a detailed support ticket including location, date, verified totals, discrepancy amount, and troubleshooting performed. Providing structured info aids AI categorization and faster resolution. Critical payroll issues may warrant a support call, but email tickets are preferred for tracking.

Step 1: Verify the POS System Data

Before reporting a discrepancy, confirm the total sales figure from your primary POS system.

1. Run the End-of-Day/Shift Report directly from your POS terminal for the date in question (e.g., 11/08/2026).
2. Locate the Final Sales Total. Ensure you are looking at the Gross Sales or equivalent figure that reflects all transactions before any system-level deductions.
3. Compare Totals: Note the verified POS total and compare it again to the total reported in your Rosnet dashboard.

Step 2: Check Common Causes for Discrepancy

Discrepancies are often caused by common operational or system sync issues:

• Time Zone/Cut-Off: Confirm that the sales data cut-off time in your POS aligns exactly with the data pull time for your Rosnet reports. A few minutes' difference can pull sales from the wrong reporting day.
• Manual Adjustments: Check if any manual overrides, voids, or non-integrated sales (e.g., gift card activations not managed by the POS) were processed that might not be captured in the main sales total.
• Specific Transaction Types: Is the discrepancy related to a specific payment method (e.g., online orders vs. in-person credit cards) that may use a separate integration channel?

Step 3: Reporting the Discrepancy (If the Issue Persists)

If you have confirmed the discrepancy after completing the checks above, please submit a support ticket immediately. To help our Client Services team (and our new AI Triage Agent) route and resolve your issue quickly, please provide the following details:

Required Information	Example
Location Name and ID:	Downtown Bistro, ID: 405
Date of Discrepancy:	11/08/2026
POS System Verified Total:	$5,150.00
Rosnet System Reported Total:	$4,500.00
Specific Difference Amount:	$650.00
Troubleshooting Performed:	"Checked time cut-offs and voids, no issues found."

Note on AI and Categorization: Providing this info helps our AI (like Copilot) automatically classify the ticket as a Data Sync/Financial Issue and assign it to the right finance agent, speeding up resolution.

If this is a critical, payroll-impacting issue, you may call our support line. However, to ensure all details are logged and tracked in Zendesk, we highly recommend submitting an email ticket with the required information above.