Managing Your Invoices and Online Payments with Evans Transportation

Last Updated: October 24, 2023

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Overview

At Evans Transportation, we pride ourselves on transparency and financial accuracy. We understand that freight billing can be complex, which is why we provide a streamlined online payment system and a rigorous audit process to ensure you only pay for the services you received.

This guide covers how to pay your invoices online, how our auditing process works, and who to contact regarding billing disputes.

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1. How to Pay an Invoice Online

The fastest and most secure way to settle your account is through our online payment portal.

1. Navigate to the Portal: Go to the Evans Transportation Home Page and click the "PAY INVOICE ONLINE" button located in the top navigation or the footer.

2. Enter Invoice Details: You will need your Invoice Number and your Customer ID (found on the top right corner of your Evans statement).

3. Select Payment Method: We accept major credit cards and ACH/Electronic check payments.¹

4. Confirmation: Once the transaction is processed, you will receive an automated receipt via email for your records.

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2. Our "Zero-Error" Invoice Audit Process

One of the primary benefits of partnering with Evans is our commitment to auditing. Every single carrier invoice processed through our system is audited by our experts before it reaches you.²

• What we look for: We check for incorrect fuel surcharges, weight discrepancies, classification errors, and unauthorized accessorial charges.

• The Result: We catch and dispute inaccuracies directly with the carriers on your behalf, ensuring your bottom line is protected from "hidden" fees.

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3. Frequently Asked Questions (FAQs)

Q: I see a charge for a "Liftgate" or "Residential Delivery" that I didn't authorize. What should I do?

Because we audit every invoice, most of these are caught before you see them. However, if you believe a charge is incorrect, please do not pay the invoice yet. Email our billing team at [e-mail] with the invoice number and the reason for the dispute.

Q: Can I set up recurring payments or Auto-Pay?

Currently, payments must be initiated manually to allow you time to review your audited statements. For high-volume accounts, please contact your Account Manager to discuss specialized EDI or batch payment options.

Q: Where can I find a copy of my W-9 or Evans’ banking info for wire transfers?

To maintain security, please contact our finance department at 262-754-5700 or request these documents via our Contact Us page.

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4. Troubleshooting Payment Issues

If you encounter an error while trying to pay online:

• Check the Invoice Status: Ensure the invoice is not already marked as "Paid" in your Customer Login portal.

• Verify Credentials: Ensure the Invoice Number matches the digits on your paper/PDF statement exactly.

• Browser Cache: If the payment screen fails to load, try clearing your browser cache or using a different browser (Chrome or Edge are recommended).

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Still Need Help?

If you have additional questions regarding your statement, please reach out to our Finance Team:

• Phone: [phone]

• Email: [e-mail]

• Hours: Monday – Friday, 8:00 AM – 5:00 PM CST

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