Guide to Medication Returns and Refunds

Guide to Medication Returns and Refunds

Returning medications and obtaining refunds is important for maintaining your health plan. Here’s how you can handle returns and refunds with 9amHealth:

Return Eligibility:

Before initiating a return, please ensure:

• The medication is unopened and within the return period specified by our policy.
• The return complies with health and safety regulations.

Returning Medications:

1. Initiate a Return: Log into your account and go to 'Order History'. Find the medication order you wish to return and select 'Return Item'.
2. Select Return Reason: Choose the appropriate reason for the return from the available options.
3. Print Return Label: Print the return shipping label provided and attach it to the package.
4. Send the Package: Drop off the package at the specified carrier location.

Refund Process:

Once we receive and inspect the returned medication, your refund will be processed. Typically, refunds are issued within 7-10 business days to the original payment method.

Need Help?

For questions or assistance, please contact our customer service team. We strive to make your return experience seamless and efficient.