How do I exchange an item that I purchased?

Exchanging Your ZenShop Finds

While ZenShop doesn't offer direct exchanges at the moment, we've made it easy to get the item you truly desire! Here's how to swap out your purchase for something new:

1. Initiate a Return:

• Follow our standard return process: Refer to our return policy for detailed instructions on returning your unwanted item. You can return in-store or by mail.
• Important Note: Make sure the item meets our return conditions (new, unused, with original tags).

2. Place a New Order:

• Browse our selection: Head back to ZenShop.com and find the item you'd like to exchange for.
• Place your order: Add the new item to your cart and proceed through the checkout process as usual.

3. Receive Your Refund:

• Process your return: Once your returned item is received and processed, you'll receive a full refund to your original payment method. Please allow 3-5 business days for processing.

Why this approach?

This method ensures you secure the item you want quickly, especially if it's popular or low in stock. It also simplifies the process for everyone and prevents potential delays associated with traditional exchanges.

Need Help?

If you have any questions or need assistance with your return or new order, our customer support team is always happy to help. Reach out to us at via email or chat!

We appreciate your understanding!

We're continuously working to improve our processes, and we appreciate your patience as we explore options for offering direct exchanges in the future.