All about returns

At ZenShop, we want you to find your inner peace with every purchase! If something isn't quite right, our return policy makes it easy to restore your balance and harmony.

Here's the flow on our returns:

• Timeframe: You have 30 days from the date of purchase to return items in new, unused condition with original tags attached.
• Options:
  • In-Store Returns: Bring your items and receipt to any ZenShop location for a quick and easy return.
  • Mail it Back: Contact our customer support team via email or chat to initiate a return by mail. We'll provide you with a prepaid shipping label and instructions.

Important Notes:

• Refunds: Once your return is processed, you'll receive a refund to your original payment method. Please allow [number] business days for processing.
• Exchanges: Currently, we don't offer direct exchanges. You can return your item and place a new order for the desired item.
• Non-Returnable Items: For hygiene reasons, we cannot accept returns on swimwear, earrings, or undergarments. Final sale items are non-returnable.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance.

Need Help?

Our friendly customer support team is always here to assist you with any questions or concerns about our return policy. Reach out to us at [e-mail].

Happy Shopping!

We hope you love your ZenShop purchases! But if you need to make a return, we've got you covered with a simple and hassle-free process.