Return Experience

Liberty London: Luxury Shopping with a Seamless Return Experience

At Liberty London, we believe that luxury extends beyond exquisite products; it encompasses an exceptional customer journey from start to finish. This commitment includes a seamless and stress-free return policy designed to provide peace of mind and confidence in every purchase.

We understand that sometimes an item might not be quite right, and we want to make the return process as smooth as possible. Here's what you can expect when returning an item to Liberty London:

Hassle-Free Returns:

• Generous Timeframe: Enjoy a [Number] day return window to ensure ample time to consider your purchase.
• Online and In-Store Returns: Return items purchased online either by mail or at our iconic London store for ultimate convenience.
• Multiple Return Options: Choose the method that suits you best, whether it's a pre-paid return label, courier collection, or dropping off your item in-store.
• Full Refunds: Receive a full refund for items returned in their original condition with all tags attached.

Conditions for Returns:

• Original Condition: Items must be unworn, unused, and in their original packaging with all tags attached.
• Exceptions: Certain items, such as personalized or intimate goods, may be non-returnable for hygiene reasons. Please see our full return policy for details.

Supporting Sustainability:

We encourage thoughtful purchasing decisions to minimize returns and their environmental impact. Our detailed product descriptions, size guides, and high-quality imagery aim to provide you with all the information you need to make the right choice.

Exceptional Customer Service:

Our dedicated customer service team is always available to assist you with any questions or concerns regarding returns. We are committed to providing a personalized and efficient experience to ensure your complete satisfaction.

At Liberty London, we strive to make your return experience as effortless and enjoyable as your shopping experience. Shop with confidence, knowing that our return policy is designed to provide you with flexibility and peace of mind.