Delivery

Standard delivery

Please review the standard delivery chart below for information on rates and time windows. Shippi...

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Expedited shipping

Expedited, daily next, or named day shipment and delivery SMALL AND MEDIUM ITEM DELIVERY Ch...

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Delivery delays due to bad weather

In cases of extreme inclement weather, the deliver of your order may be delayed. The following de...

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All about Click & Collect

Click & Collect is an easy way to order and get your items quickly. Click & Collect information i...

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Delivery options & rates

Please review the standard delivery chart below for information on rates and time windows.   ...

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Saturday Delivery

Madison Island and our couriers do provide Saturday delivery, but there is an additional cost. Yo...

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Click & Collect - next day delivery

Click & Collect is an easy way to order and get your items quickly. Click & Collect information i...

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Madison Club VIP delivery options

Madison Club VIP members have additional delivery options at a discount. These delivery options a...

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Where is my order?

If you’ve placed an order and it’s not yet arrived, here’s what you can do to locate it: You can ...

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Anfahrt zum Zoo

Seit dem 06.05.2020 dürfen wir wieder für Sie öffnen. Beachten Sie jedoch, dass Sie für Ihren Zo...

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How do I track my order?

If you’ve placed an order and wish to track it, read below for more information.   Once your orde...

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How do I make a change to my order?

You can make changes to your order by logging into your account if your item has not dispatched y...

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Courier partners

We are proud partners of a number of premium courier services. We partner with Hermes, Yodel and ...

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On-site assembly

If you would like our teams to collect assemble your items at delivery, please read below. You ca...

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